Jeff Toister 10/4/10 Jeff Toister 10/4/10

5 things I learned in my first 5 years in business

Yesterday was the five year anniversary of Toister Performance Solutions. Although this post is a bit of self-indulgence, I thought I'd take a moment to share the top five business lessons I've learned in that time.

Jeff Toister 9/28/10 Jeff Toister 9/28/10

Avis experiment: It's a shame about Ray

Jeff Toister 9/19/10 Jeff Toister 9/19/10

Avis experiment: I get contacted

Jeff Toister 9/15/10 Jeff Toister 9/15/10

Avis experiment: the call to customer service that goes nowhere

Jeff Toister 9/13/10 Jeff Toister 9/13/10

Avis Experiment: Will the survey trigger a response?

Jeff Toister 9/9/10 Jeff Toister 9/9/10

Live Experiment: Will Avis finally try hard enough?

Jeff Toister 8/26/10 Jeff Toister 8/26/10

Under pressure to do the wrong thing

Jeff Toister 8/17/10 Jeff Toister 8/17/10

Breaking the law + not calling back = bad service