Jeff Toister 12/4/12 Jeff Toister 12/4/12 Why the customer isn't always the top priority Read More Jeff Toister 11/30/12 Jeff Toister 11/30/12 Live Experiment: Still no resolution from Whirlpool Read More Jeff Toister 11/27/12 Jeff Toister 11/27/12 Why you need to view service through your customers' eyes Read More Jeff Toister 11/19/12 Jeff Toister 11/19/12 How to get better customer service this holiday season Read More Jeff Toister 11/15/12 Jeff Toister 11/15/12 Introducing my new book, Service Failure Read More Jeff Toister 11/9/12 Jeff Toister 11/9/12 Live experiment: the cost of poor service Read More Jeff Toister 10/31/12 Jeff Toister 10/31/12 How hard can it be to update an expired credit card, Whirlpool?! Read More Jeff Toister 10/30/12 Jeff Toister 10/30/12 Will Whirlpool fix their service failure? Read More Newer Posts Older Posts
Jeff Toister 11/30/12 Jeff Toister 11/30/12 Live Experiment: Still no resolution from Whirlpool Read More
Jeff Toister 11/27/12 Jeff Toister 11/27/12 Why you need to view service through your customers' eyes Read More
Jeff Toister 11/19/12 Jeff Toister 11/19/12 How to get better customer service this holiday season Read More
Jeff Toister 10/31/12 Jeff Toister 10/31/12 How hard can it be to update an expired credit card, Whirlpool?! Read More
