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Jeff Toister 2/20/13 Jeff Toister 2/20/13 Learn from the pros by visualizing outstanding service Read More
Jeff Toister 2/14/13 Jeff Toister 2/14/13 How customer service is like professional baseball Read More
Jeff Toister 2/5/13 Jeff Toister 2/5/13 Applebee's customer proves the customer is always right Read More
Jeff Toister 1/29/13 Jeff Toister 1/29/13 Spreadsheet Jockeys are clueless about retail service Read More
