Jeff Toister 5/14/13 Jeff Toister 5/14/13 Speed kills first contact resolution Read More Jeff Toister 5/8/13 Jeff Toister 5/8/13 Survey: Has your company defined outstanding service? Read More Jeff Toister 5/7/13 Jeff Toister 5/7/13 Extended Q&A for Hidden Causes of Poor Service Webinar Read More Jeff Toister 5/2/13 Jeff Toister 5/2/13 Why customers don’t read signs Read More Jeff Toister 4/30/13 Jeff Toister 4/30/13 Do surveys devalue real feedback? Read More Jeff Toister 4/25/13 Jeff Toister 4/25/13 Response to: In Defense of Customer Service Scripts Read More Jeff Toister 4/23/13 Jeff Toister 4/23/13 Do you really care how your customer is today? Read More Jeff Toister 4/18/13 Jeff Toister 4/18/13 How quickly should you respond to an email? Read More Newer Posts Older Posts
Jeff Toister 5/8/13 Jeff Toister 5/8/13 Survey: Has your company defined outstanding service? Read More
Jeff Toister 5/7/13 Jeff Toister 5/7/13 Extended Q&A for Hidden Causes of Poor Service Webinar Read More
Jeff Toister 4/25/13 Jeff Toister 4/25/13 Response to: In Defense of Customer Service Scripts Read More
