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Jeff Toister — The Service Culture Guide
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Speaking
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Customer Service Tips
Culture Assessment
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 7/9/13 Jeff Toister 7/9/13

Book Review: Delight Your Customers

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Jeff Toister 7/8/13 Jeff Toister 7/8/13

Welcome to the new Toister Performance Solutions website

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Jeff Toister 6/27/13 Jeff Toister 6/27/13

The lazy customer service manager

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Jeff Toister 6/25/13 Jeff Toister 6/25/13

They have a job, so why do they blog?

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Jeff Toister 6/17/13 Jeff Toister 6/17/13

Three terrific thought leader panels from ACCE 2013

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Jeff Toister 6/13/13 Jeff Toister 6/13/13

How a corporate policy crushed service

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Jeff Toister 6/11/13 Jeff Toister 6/11/13

Connecting rapport to five star service

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Jeff Toister 6/4/13 Jeff Toister 6/4/13

Why you're training customers to complain via Twitter

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