Jeff Toister 10/7/13 Jeff Toister 10/7/13 What we can learn from customer service benchmarks Read More Jeff Toister 9/30/13 Jeff Toister 9/30/13 Confirmation Bias and The Power of First Impressions Read More Jeff Toister 9/24/13 Jeff Toister 9/24/13 Jedi mind tricks for reducing customer wait time Read More Jeff Toister 9/19/13 Jeff Toister 9/19/13 How often do you talk about customer service? Read More Jeff Toister 9/16/13 Jeff Toister 9/16/13 REI's tighter return policy is still customer-friendly Read More Jeff Toister 9/12/13 Jeff Toister 9/12/13 How Detoxing Our Brains Can Improve Customer Service Read More Jeff Toister 9/10/13 Jeff Toister 9/10/13 Signs that a service failure lies ahead Read More Jeff Toister 9/3/13 Jeff Toister 9/3/13 5 Ways to Hire Faster Read More Newer Posts Older Posts
Jeff Toister 10/7/13 Jeff Toister 10/7/13 What we can learn from customer service benchmarks Read More
Jeff Toister 9/30/13 Jeff Toister 9/30/13 Confirmation Bias and The Power of First Impressions Read More
Jeff Toister 9/16/13 Jeff Toister 9/16/13 REI's tighter return policy is still customer-friendly Read More
Jeff Toister 9/12/13 Jeff Toister 9/12/13 How Detoxing Our Brains Can Improve Customer Service Read More
