Jeff Toister 10/14/13 Jeff Toister 10/14/13 How to keep hot potatoes from burning your customers Read More Jeff Toister 10/9/13 Jeff Toister 10/9/13 Why Customer Service Isn't Our Top Priority Read More Jeff Toister 10/7/13 Jeff Toister 10/7/13 What we can learn from customer service benchmarks Read More Jeff Toister 9/30/13 Jeff Toister 9/30/13 Confirmation Bias and The Power of First Impressions Read More Jeff Toister 9/24/13 Jeff Toister 9/24/13 Jedi mind tricks for reducing customer wait time Read More Jeff Toister 9/19/13 Jeff Toister 9/19/13 How often do you talk about customer service? Read More Jeff Toister 9/16/13 Jeff Toister 9/16/13 REI's tighter return policy is still customer-friendly Read More Jeff Toister 9/12/13 Jeff Toister 9/12/13 How Detoxing Our Brains Can Improve Customer Service Read More Newer Posts Older Posts
Jeff Toister 10/14/13 Jeff Toister 10/14/13 How to keep hot potatoes from burning your customers Read More
Jeff Toister 10/7/13 Jeff Toister 10/7/13 What we can learn from customer service benchmarks Read More
Jeff Toister 9/30/13 Jeff Toister 9/30/13 Confirmation Bias and The Power of First Impressions Read More
Jeff Toister 9/16/13 Jeff Toister 9/16/13 REI's tighter return policy is still customer-friendly Read More
Jeff Toister 9/12/13 Jeff Toister 9/12/13 How Detoxing Our Brains Can Improve Customer Service Read More
