Jeff Toister 10/22/13 Jeff Toister 10/22/13 Day 1 & 2 Re-cap: ICMI’s 2013 Call Center Demo & Conference Read More Jeff Toister 10/17/13 Jeff Toister 10/17/13 Why gamification doesn't play with customer service employees Read More Jeff Toister 10/14/13 Jeff Toister 10/14/13 How to keep hot potatoes from burning your customers Read More Jeff Toister 10/9/13 Jeff Toister 10/9/13 Why Customer Service Isn't Our Top Priority Read More Jeff Toister 10/7/13 Jeff Toister 10/7/13 What we can learn from customer service benchmarks Read More Jeff Toister 9/30/13 Jeff Toister 9/30/13 Confirmation Bias and The Power of First Impressions Read More Jeff Toister 9/24/13 Jeff Toister 9/24/13 Jedi mind tricks for reducing customer wait time Read More Jeff Toister 9/19/13 Jeff Toister 9/19/13 How often do you talk about customer service? Read More Newer Posts Older Posts
Jeff Toister 10/22/13 Jeff Toister 10/22/13 Day 1 & 2 Re-cap: ICMI’s 2013 Call Center Demo & Conference Read More
Jeff Toister 10/17/13 Jeff Toister 10/17/13 Why gamification doesn't play with customer service employees Read More
Jeff Toister 10/14/13 Jeff Toister 10/14/13 How to keep hot potatoes from burning your customers Read More
Jeff Toister 10/7/13 Jeff Toister 10/7/13 What we can learn from customer service benchmarks Read More
Jeff Toister 9/30/13 Jeff Toister 9/30/13 Confirmation Bias and The Power of First Impressions Read More
