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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 6/23/15 Jeff Toister 6/23/15

Why Culture Initiatives Fail

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Jeff Toister 6/18/15 Jeff Toister 6/18/15

Defining Your Customer Can Be Complicated

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Jeff Toister 6/16/15 Jeff Toister 6/16/15

New Training Video: Using Customer Surveys to Improve Service

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Jeff Toister 6/11/15 Jeff Toister 6/11/15

You Can't Throw Bodies at a Service Problem

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Jeff Toister 6/9/15 Jeff Toister 6/9/15

Zendesk 2015 Q1 Report Reveals Live Chat Insights

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Jeff Toister 6/4/15 Jeff Toister 6/4/15

Three Customer Service Perspectives We Naturally Miss

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Jeff Toister 6/2/15 Jeff Toister 6/2/15

Three Social Customer Care Trends You Need to Know

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Jeff Toister 5/28/15 Jeff Toister 5/28/15

Unfriendly Signs Are Bad For Business

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