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Jeff Toister — The Service Culture Guide
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 7/14/15 Jeff Toister 7/14/15

The DIY Customer Service Learning Project

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Jeff Toister 7/9/15 Jeff Toister 7/9/15

How Headlines Lead to Sad Customer Service Stories

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Jeff Toister 7/7/15 Jeff Toister 7/7/15

Why Customers Are Naturally Negative

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Jeff Toister 7/2/15 Jeff Toister 7/2/15

An Interactive Guide to Stuff Your Customers Hate

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Jeff Toister 6/30/15 Jeff Toister 6/30/15

51 Resources for Learning About Customer Service

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Jeff Toister 6/25/15 Jeff Toister 6/25/15

An Amazingly Simple Shortcut to Improve Customer Insight

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Jeff Toister 6/23/15 Jeff Toister 6/23/15

Why Culture Initiatives Fail

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Jeff Toister 6/18/15 Jeff Toister 6/18/15

Defining Your Customer Can Be Complicated

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