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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 10/13/15 Jeff Toister 10/13/15

Five Common Assumptions About Employees That Are Totally Wrong

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Jeff Toister 10/8/15 Jeff Toister 10/8/15

Here's What Experts Say Is The #1 Way To Improve Customer Service

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How Customer Service Problems Quite Literally Get Moldy

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Jeff Toister 10/1/15 Jeff Toister 10/1/15

The Strange Effect of Surveys on Consumer Behavior

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Jeff Toister 9/29/15 Jeff Toister 9/29/15

Why You Should Stop Being So Eager to Please

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The Right and Wrong Way to Serve Retail Customers

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Jeff Toister 9/22/15 Jeff Toister 9/22/15

Three Questions to Ask Before Adding A New Service Channel

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Jeff Toister 9/17/15 Jeff Toister 9/17/15

Why You Need to Serve More to Sell More

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