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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 3/8/16 Jeff Toister 3/8/16

Why The Phone Is Still King For Customer Support

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How to Use Surveys to Save Angry Customers

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Why Five Stars Might Scare Away Your Customers

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Ten Ways to Fix Contact Center Turnover

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Does Your Customer Service Team Have a Turnover Problem?

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The Biggest Reason Why Employees Don't Do What They're Told

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How to Stop Employees From Survey Begging

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Are Dual Monitors Bad For Customer Service Agents?

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