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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 5/23/17 Jeff Toister 5/23/17

Lessons From The Overlook: Experience Your Customers' Experience

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Jeff Toister 5/16/17 Jeff Toister 5/16/17

How Shake Shack Stands for Something Good

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Jeff Toister 5/11/17 Jeff Toister 5/11/17

How to Empathize With Customers 

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Jeff Toister 5/9/17 Jeff Toister 5/9/17

Why Internal Competition is a Bad Idea

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Jeff Toister 5/4/17 Jeff Toister 5/4/17

Study: Surveys On Store Receipts Are "Total Garbage"

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Jeff Toister 5/2/17 Jeff Toister 5/2/17

United's Oscar Munoz Refuses to Acknowledge This Massive Problem

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Jeff Toister 4/27/17 Jeff Toister 4/27/17

Why My First Book Will Soon Be Hard to Find

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Jeff Toister 4/25/17 Jeff Toister 4/25/17

How To Get Coworkers to Step-up Their Service

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