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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 1/31/19 Jeff Toister 1/31/19

How Lyft Drivers Provide Great Service Without Training

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Why You Need to Analyze Survey Comments

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The Police Interrogation Technique That Calms Angry Customers

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Why Two Stars is the Worst Rating

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The Most Important Review Site for Small Businesses

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The Surprising Reasons Why Video is Better Than Hiring a Trainer

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Lessons From The Overlook: Customer Service vs Customer Experience

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