Jeff Toister 5/13/21 Jeff Toister 5/13/21 15 ways to handle a huge surge in contact volume Read More Jeff Toister 5/6/21 Jeff Toister 5/6/21 Why your chatbot is talking customers out of doing business with you Read More Jeff Toister 4/29/21 Jeff Toister 4/29/21 How Elephants Delicatessen wins customers with a great brand promise Read More Jeff Toister 4/22/21 Jeff Toister 4/22/21 How to write customer service procedures your employees will love Read More Jeff Toister 4/15/21 Jeff Toister 4/15/21 Three easy ways to develop empathy super powers Read More Jeff Toister 4/8/21 Jeff Toister 4/8/21 The surprising reasons why you should not try to wow customers Read More Jeff Toister 4/1/21 Jeff Toister 4/1/21 Why one-way video interviews are a bad way to hire Read More Jeff Toister 3/25/21 Jeff Toister 3/25/21 How to fix customer experience by keeping your promises Read More Newer Posts Older Posts
Jeff Toister 5/6/21 Jeff Toister 5/6/21 Why your chatbot is talking customers out of doing business with you Read More
Jeff Toister 4/29/21 Jeff Toister 4/29/21 How Elephants Delicatessen wins customers with a great brand promise Read More
Jeff Toister 4/22/21 Jeff Toister 4/22/21 How to write customer service procedures your employees will love Read More
Jeff Toister 4/8/21 Jeff Toister 4/8/21 The surprising reasons why you should not try to wow customers Read More
Jeff Toister 3/25/21 Jeff Toister 3/25/21 How to fix customer experience by keeping your promises Read More
