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Jeff Toister — The Service Culture Guide
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Speaking
Books
Training Videos
Customer Service Tips
Train-the-Trainer
Tools and Worksheets
Blog
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
Back
Customer Service Tips
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 1/19/23 Jeff Toister 1/19/23

How attitude anchors can help you stay friendly

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Jeff Toister 1/5/23 Jeff Toister 1/5/23

Why you need to take responsibility for your customer service

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Jeff Toister 12/22/22 Jeff Toister 12/22/22

Three ways to predict and avoid service failures

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Jeff Toister 12/8/22 Jeff Toister 12/8/22

My top six lessons learned from serving customers

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Jeff Toister 11/17/22 Jeff Toister 11/17/22

How to hold customer service employees accountable

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Jeff Toister 11/3/22 Jeff Toister 11/3/22

How service culture is built on everyday hero moments

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Jeff Toister 10/20/22 Jeff Toister 10/20/22

Is your giant ego crushing your customer service?

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Jeff Toister 10/6/22 Jeff Toister 10/6/22

Reduce average handle time with this one simple trick

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