Contact Center Agent Burnout
This 2016 study examined the leading causes of burnout among contact center agents. Learn how to battle contact center agent burnout and see which factors apply to your organization. Get help, resources, and ideas to reduce burnout, improve employee morale, and improve customer service.
Burnout is a major issue for contact center agents. Working for a customer-focused organization can make them more resilient.
The report features:
11 factors that can make agents more resilient.
What factors put agents at risk of burnout.
How you can help agents avoid burnout.
Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.