Gap Analysis Worksheet
A gap analysis is a tool used to analyze the gap between current and desired performance.
The Gap Analysis Worksheet can help you rapidly identify opportunities to improve employee performance in areas like customer service or productivity. Performing a gap analysis is an essential skill for trainers.
The worksheet will walk you three steps:
Identify desired performance
Identify current performance
Analyze the gap between current and desired performance
Video: How do you fix customer service problems?
In this short course, expert Jeff Toister provides step-by-step instructions for solving many common customer service problems, including chronic complaints, slow service, or low first contact resolution.
You can view the course with your LinkedIn Learning subscription. Here’s a short preview: