Human Service
The skills AI can’t replace.
About This Keynote
It’s time to put humanity back into customer service!
This presentation explores skills that give humans a strategic advantage over AI. Discover how customer-focused organizations serve with humanity to deliver exceptional customer experiences.
It’s a great fit when:
You want customer service to be a competitive advantage
Leaders are wrestling with how to use AI in customer service
You want to inspire employees to be customer-focused
The Approach
This entertaining and informative presentation uses experiential activities, real examples, and cutting-edge research.
You will:
Discover what makes humans uniquely good at service
Identify situations where customers need human help
Create a plan to use human service to drive results
Companion Book:
Human Service
Human Service is a good companion to the presentation and makes a memorable gift for participants.
Participants can use the book to implement the concepts from Jeff’s keynote. He will refer to the book throughout the presentation when participants have it handy.
Purchasing Options:
Working with Jeff
The goal is to help make your event a success and draw raves from participants. Jeff's presentations are customized to your audience, feature extensive interaction, and always include practical takeaways.
We'll discuss your goals ahead of time.
The presentation will be tailored to your audience.
Your audience will be involved through hands-on activities.