Benefits of a customer-focused culture:

  • Improved customer service

  • Increased employee engagement

  • Better bottom-line results

Service Culture Toolkit

The toolkit is a workbook companion to the book, The Service Culture Handbook. It contains worksheets and exercises to help you create a customer-focused culture.

Helpful Articles

Here are a few articles help you learn more about developing a customer-focused culture.

You can also learn more about The Service Culture Handbook.


Keynote Presentation

One of Jeff Toister's most popular keynote presentations is The Journey to a Customer-focused Culture. Read a description here or see how you can hire Jeff for your next event.