Benefits of a customer-focused culture:
Improved customer service
Increased employee engagement
Better bottom-line results
Service Culture Toolkit
The toolkit is a workbook companion to the book, The Service Culture Handbook. It contains worksheets and exercises to help you create a customer-focused culture.
Video: Leading a Customer-Centric Culture
Here are a few articles help you learn more about developing a customer-focused culture.
You can also learn more about The Service Culture Handbook.