The Service Culture Journey

Get employees obsessed with customer service.

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About This Keynote

Your team is good at service. You want them to be great.

The Service Culture Journey is a keynote for leaders who want a step-by-step plan to build, strengthen, and sustain a culture where employees are obsessed with customer service.

It’s a great fit when:

  • Growth or change is making service less consistent

  • Leaders need to align around a shared service vision

  • You’ve started your journey, and need a guide for the next steps

The Approach

This entertaining and informative presentation uses experiential activities, real examples, and cutting-edge research to map out how to get your own employees obsessed with service.

You will:

  • Experience how culture shapes employee behavior

  • Identify three essential elements of a service culture

  • Create a plan to get your employees obsessed with service

  • "Jeff presented two sessions for our company's Virtual Offsite Leadership Meeting. His content was extremely relevant on how to create a customer service culture within our organization."

    —Scott Newman, former CEO, Transparent BPO

  • "Thank you so much for joining us, Jeff! You were a delight to work with, and you reinforced exactly why The Service Culture Handbook and its teachings are held in such high esteem."

    —Matthew Cone, Practice Director, UWEBC

  • "Jeff's message was genuine and caring, he was the perfect speaker for our meeting."

    —Bob Black, Executive Vice President, DSD Business Systems

Companion Book:
The Service Culture Handbook

The Service Culture Handbook is a good companion to the presentation and makes a memorable gift for participants.

The book is a detailed guide to the service culture process. Participants can use the book to implement the concepts from Jeff’s keynote. He will refer to the book throughout the presentation when participants have it handy.

Purchasing Options:

Working with Jeff

The goal is to help make your event a success and draw raves from participants. Jeff's presentations are customized to your audience, feature extensive interaction, and always include practical takeaways.

  1. We'll discuss your goals ahead of time.

  2. The presentation will be tailored to your audience.

  3. Your audience will be involved through hands-on activities.

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