Create Better Customer Service Surveys

Helpful Articles

Learn more about customer service surveys.

• What questions should you ask on a customer survey?

• How to Find Trends in Your Survey Comments

• How to choose the right customer service survey

• Developing effective customer satisfaction surveys

• How to get customer feedback without a survey

You can also check out Jeff Toister's LinkedIn Learning course, Using Customer Service Surveys to Improve Service.

Choosing the Right Survey Type

This short video explains how to choose between the alphabet soup of popular survey types: CSAT, NPS, and CES. 

Need help with your survey?

Toister Performance Solutions can help you implement a survey program that gets results:

• Improve responsiveness

• Generate insights

• Prevent defections

One client increased response rates by 600%, achieved a 93% customer satisfaction rating, and used their survey to identify at-risk clients. Read the story here.

Want to learn more? Call Jeff Toister at 619-955-7946 or click the button below.