Customer Service Surveys
Toister Performance Solutions can help you implement a survey program that gets results:
One client increased response rates by 600%, achieved a 93% customer satisfaction rating, and used their survey to identify at-risk clients. Read the story here.
Want to learn more? Call Jeff Toister at 619-955-7946 or click the button below.
Choosing the Right Survey Type
This short video explains how to choose between the alphabet soup of popular survey types: CSAT, NPS, and CES.
Here are a few articles help you learn more about customer service surveys.
You can also check out Jeff Toister's course on lynda.com, Using Customer Service Surveys to Improve Service.