Two cars are parked next to each other. The car on the left has parked so close to the other car that the car on the right can’t open its door on the driver’s side.

Toxic Customer Service Employees

83% of customer service employees have at least one toxic coworker.

The coffee shop employee parked so close to my car that I couldn’t open the door. When I went back into the coffee shop and asked her to move her car, she didn’t apologize. “I was running late,” was all she said.

That’s when it all clicked. She was never friendly or helpful. Her coworkers, who normally were great at service, become less friendly when she was around.

This employe was toxic!

She had a negative impact on customers and employees alike. Toxic employees like this can have a negative impact on the organization.

Here are some stats:

83% of customer service employees have at least one toxic coworker.
1 in 20 toxic customer service employees are terminated for toxic behavior within one year.
Overconfident employees are 15% more likely to be terminated for toxic behavior.