Social Media Thought Leader Panel at CCExpo 2014

Written By Jeff Toister

One of my favorite features of ICMI's Contact Center Conference & Expo are the Thought Leader Panels.

These are short panel discussions on specific topics featuring thought leaders from the contact center industry. I had the privilege of moderating the Social Media panel at the 2014 conference.

Here's the video (click here if you don't see it):

Jeff Toister
Jeff Toister is passionate about helping companies improve customer service. He is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
www.servicefailurebook.com
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