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Jeff Toister — The Service Culture Guide
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Exceeding Expectations Jeff Toister 1/1/14 Exceeding Expectations Jeff Toister 1/1/14

Be Careful With Extras

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Exceeding Expectations Jeff Toister 1/12/13 Exceeding Expectations Jeff Toister 1/12/13

Find Your Lagniappe

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Email tip: what do they want?

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Exceeding Expectations Jeff Toister 1/2/13 Exceeding Expectations Jeff Toister 1/2/13

Win the moments of truth

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Add some extra shine!

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Exceeding Expectations Jeff Toister 1/2/13 Exceeding Expectations Jeff Toister 1/2/13

Paraphrase to confirm understanding

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Exceeding Expectations Jeff Toister 1/2/13 Exceeding Expectations Jeff Toister 1/2/13

Set appropriate expectations to avoid getting burned

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Exceeding Expectations Jeff Toister 1/2/13 Exceeding Expectations Jeff Toister 1/2/13

Remember the platinum rule

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