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Jeff Toister — The Service Culture Guide
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
Back
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 6/8/17 Jeff Toister 6/8/17

5 Reasons To Love REI's Service Culture

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Jeff Toister 9/16/13 Jeff Toister 9/16/13

REI's tighter return policy is still customer-friendly

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