Building rapport with customers can be difficult when you're tired.
Unfortunately, the fast-paced nature of many customer service jobs wears us out. Continuously jumping from one task to another can ultimately lead to something called Directed Attention Fatigue. Read More
Customer service professionals who excel at building rapport with their customers are masters at finding something they have in common with each person they serve. Read More
Customer service emails are frequently misunderstood, misconstrued, or simply miss the mark. Here's a simple checklist you can use to review your own emails before sending. Read More
Have you ever heard a customer service rep say, "I'm sorry", but you felt she wasn't sorry at all? Read More
Try to use the word "we" instead of "they" when discussing your company with a customer. Read More