Be you

Building Relationships
Written By Jeff Toister

You work with customers because you are good with people and have a great personality, right? Resist the temptation to let your personality get buried beneath the pressures of following policies, challenging customers, and demanding bosses. Instead, put your own personal stamp on the service you provide.

Here are a few questions to help you release your personality at work:

  • What do you have in common with your customers that could serve as a conversation starter?
  • Can you become an expert in some aspect of your company that would make you a 'go-to' person?
  • What are you known for amongst your friends? (Can you bring some of that to work?)
Jeff Toister
Jeff Toister is passionate about helping companies improve customer service. He is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
www.servicefailurebook.com
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