A colleague of mine once said, "You can only serve one customer at a time."
Those words have always stayed with me. There are times when we all get busy, but each customer deserves our full focus and attention. "Busy" is never a valid excuse for poor service.
Here are some examples:
- Remember to smile and make eye contact, even when you feel the pressure of a long line.
- You may have answered the same question 1,000 times, but this is the first time this particular person is asking it.
- Block out distractions and listen intently. You never know when you'll uncover an opportunity to deliver outstanding service!