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Jeff Toister — The Service Culture Guide
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 7/10/18 Jeff Toister 7/10/18

How to Prevent Customer Tweets from Going Public

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Jeff Toister 5/15/18 Jeff Toister 5/15/18

The Best Way To Prevent Customers From Tweeting Complaints

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Jeff Toister 4/17/18 Jeff Toister 4/17/18

How Fast Should a Business Respond to an Email?

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Jeff Toister 11/19/15 Jeff Toister 11/19/15

Alaska Airlines Nails Social Listening

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Jeff Toister 10/29/15 Jeff Toister 10/29/15

Automation Fail: How @ATTCares Stumbled Into a Tweet Chat

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Jeff Toister 8/18/15 Jeff Toister 8/18/15

Inside Twitter's New Customer Service Guide

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Jeff Toister 2/24/15 Jeff Toister 2/24/15

Why Your Twitter Care Strategy Shouldn't Start With Twitter

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