This week's episode of Undercover Boss gives us a behind the scenes look at a call center and fulfillment operation when they follow Michael Rubin, CEO of GSI Commerce. GSI Commerce provides outsourced sales and fulfillment services for companies like the NFL. If you order a jersey from NFL.com, it's actually GSI Commerce that takes your order and ships the merchandise to you. Most of us have ordered something online, via a catalog, or through a 1-800 number, but few of us have given much thought about what it takes to get the order to you.

The new CBS show, Undercover Boss, continues to provide great insight into American corporations and lots of blog fodder. In the show, the chief executive of a major corporation goes undercover and tries out five frontline positions within his company. (There hasn't yet been a female executive.) The latest episode features Joe DePinto, CEO and President of 7-Eleven. Joe comes off as the least clueless executive so far, but there are still some gems in this show that are great lessons for any business person.