Inc. Magazine ran a fabulous article in their January/February edition called "The ultimate business tune-up for times like these". The article quotes a wide range of business leaders who give quick-hit ideas for all of us who want to improve performance. Here are my favorite (and not so favorite) suggestions:
Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.