Inc.'s Outstanding Business Tune-up Ideas

Inc. Magazine ran a fabulous article in their January/February edition called "The ultimate business tune-up for times like these".  The article quotes a wide range of business leaders who give quick-hit ideas for all of us who want to improve performance. Here are my favorite (and not so favorite) suggestions:


Not so favorite

Richard Thalheimer, fomer CEO of the Sharper Image had this gem: "Disconnect your phone."  Thalheimer's contention was it is cheaper and more efficient to serve customers only via email rather than allow them to call you. Uh, Richard? The last I checked your former company has filed for bankruptcy and closed all its stores. Maybe you should keep that service advice to yourself for awhile.