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Jeff Toister — The Service Culture Guide
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Customer Service Tips
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 12/27/16 Jeff Toister 12/27/16

How Do You Smile When You Don't Feel Happy?

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Jeff Toister 8/28/13 Jeff Toister 8/28/13

Emotions: the next frontier in customer service efficiency

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Jeff Toister 8/13/13 Jeff Toister 8/13/13

Why customer service reps aren't friendly

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