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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 9/8/09 Jeff Toister 9/8/09

Solutions: What would you do?

Last week, I posted a performance improvement scenario and asked "What would you do?" Here's the follow-up post re-capping the responses and revealing what actually happened. Thanks to everyone who submitted a solution!
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Jeff Toister 9/2/09 Jeff Toister 9/2/09

Challenge: What would you do?

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