Jeff Toister 4/14/08 Jeff Toister 4/14/08 Taking a look through the customers' eyes Read More Jeff Toister 4/8/08 Jeff Toister 4/8/08 Starbuck's listens to me (and you) with Pike Place Roast Read More Jeff Toister 3/27/08 Jeff Toister 3/27/08 When being right is really wrong Read More Jeff Toister 3/18/08 Jeff Toister 3/18/08 Minimum purchase requirements for credit cards Read More Jeff Toister 2/29/08 Jeff Toister 2/29/08 The roof, the roof, the roof has been postponed... Read More Jeff Toister 2/25/08 Jeff Toister 2/25/08 What can we learn from BusinessWeek's service champs? Read More Jeff Toister 2/18/08 Jeff Toister 2/18/08 Passionate Customers Read More Jeff Toister 2/11/08 Jeff Toister 2/11/08 The roofer's cup runneth over (or maybe he just lost my number) Read More Newer Posts Older Posts
Jeff Toister 4/8/08 Jeff Toister 4/8/08 Starbuck's listens to me (and you) with Pike Place Roast Read More
Jeff Toister 2/29/08 Jeff Toister 2/29/08 The roof, the roof, the roof has been postponed... Read More
Jeff Toister 2/25/08 Jeff Toister 2/25/08 What can we learn from BusinessWeek's service champs? Read More
Jeff Toister 2/11/08 Jeff Toister 2/11/08 The roofer's cup runneth over (or maybe he just lost my number) Read More
