Jeff Toister 6/25/08 Jeff Toister 6/25/08 Flying the Angry Skies Read More Jeff Toister 6/16/08 Jeff Toister 6/16/08 Fumble, Recovery, and Fumble Again at the Sir Francis Drake Read More Jeff Toister 5/23/08 Jeff Toister 5/23/08 Wine Tasting in Napa Valley - It's All About the Experience Read More Jeff Toister 4/29/08 Jeff Toister 4/29/08 Customers should have names, not numbers Read More Jeff Toister 4/24/08 Jeff Toister 4/24/08 Forget the averages - service happens one person at a time Read More Jeff Toister 4/14/08 Jeff Toister 4/14/08 Taking a look through the customers' eyes Read More Jeff Toister 4/8/08 Jeff Toister 4/8/08 Starbuck's listens to me (and you) with Pike Place Roast Read More Jeff Toister 3/27/08 Jeff Toister 3/27/08 When being right is really wrong Read More Newer Posts Older Posts
Jeff Toister 6/16/08 Jeff Toister 6/16/08 Fumble, Recovery, and Fumble Again at the Sir Francis Drake Read More
Jeff Toister 5/23/08 Jeff Toister 5/23/08 Wine Tasting in Napa Valley - It's All About the Experience Read More
Jeff Toister 4/24/08 Jeff Toister 4/24/08 Forget the averages - service happens one person at a time Read More
Jeff Toister 4/8/08 Jeff Toister 4/8/08 Starbuck's listens to me (and you) with Pike Place Roast Read More
