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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 2/8/11 Jeff Toister 2/8/11

The secret sauce behind a strong service culture (part 1)

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Jeff Toister 2/1/11 Jeff Toister 2/1/11

What do you *REALLY* think about your customers?

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Jeff Toister 1/28/11 Jeff Toister 1/28/11

10 Ways to Avoid Email Overload

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Jeff Toister 1/24/11 Jeff Toister 1/24/11

Five Ways to Avoid Self-sabotage in Customer Service

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Jeff Toister 1/19/11 Jeff Toister 1/19/11

Losing the sale to sloppy service

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Jeff Toister 1/17/11 Jeff Toister 1/17/11

5 Ways to Help Employees Empathize More

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Jeff Toister 1/13/11 Jeff Toister 1/13/11

Why the boss asks employees to do their dirty work

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Jeff Toister 1/5/11 Jeff Toister 1/5/11

Sexual harassment cases abound in 2011

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