Jeff Toister 4/6/11 Jeff Toister 4/6/11

Does tipping improve customer service?

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Jeff Toister 3/29/11 Jeff Toister 3/29/11

Laptop hostage crisis resolved, suspects still at large

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Jeff Toister 3/21/11 Jeff Toister 3/21/11

Another last to first customer service merger

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Jeff Toister 3/14/11 Jeff Toister 3/14/11

Is it time to get rid of annual performance reviews?

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Jeff Toister 3/8/11 Jeff Toister 3/8/11

The customer service disconnect

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Jeff Toister 3/1/11 Jeff Toister 3/1/11

When it comes to service, is conformity contagious?

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Jeff Toister 2/23/11 Jeff Toister 2/23/11

Keep your adverlitter off my doorstep!

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Jeff Toister 2/21/11 Jeff Toister 2/21/11

Response to Fortune article on customer service via Twitter

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