Jeff Toister 4/20/11 Jeff Toister 4/20/11 What the FAA can teach us about icebergs Read More Jeff Toister 4/15/11 Jeff Toister 4/15/11 Searching for examples of outrageous customers Read More Jeff Toister 4/12/11 Jeff Toister 4/12/11 Why customer service isn't always obvious Read More Jeff Toister 4/6/11 Jeff Toister 4/6/11 Does tipping improve customer service? Read More Jeff Toister 3/29/11 Jeff Toister 3/29/11 Laptop hostage crisis resolved, suspects still at large Read More Jeff Toister 3/21/11 Jeff Toister 3/21/11 Another last to first customer service merger Read More Jeff Toister 3/14/11 Jeff Toister 3/14/11 Is it time to get rid of annual performance reviews? Read More Jeff Toister 3/8/11 Jeff Toister 3/8/11 The customer service disconnect Read More Newer Posts Older Posts
Jeff Toister 3/29/11 Jeff Toister 3/29/11 Laptop hostage crisis resolved, suspects still at large Read More
Jeff Toister 3/14/11 Jeff Toister 3/14/11 Is it time to get rid of annual performance reviews? Read More
