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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 5/3/11 Jeff Toister 5/3/11

How to quickly find lost time and increase productivity

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Jeff Toister 4/25/11 Jeff Toister 4/25/11

A tornado in St. Louis highlights the human side of service

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Jeff Toister 4/20/11 Jeff Toister 4/20/11

What the FAA can teach us about icebergs

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Jeff Toister 4/15/11 Jeff Toister 4/15/11

Searching for examples of outrageous customers

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Jeff Toister 4/12/11 Jeff Toister 4/12/11

Why customer service isn't always obvious

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Jeff Toister 4/6/11 Jeff Toister 4/6/11

Does tipping improve customer service?

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Jeff Toister 3/29/11 Jeff Toister 3/29/11

Laptop hostage crisis resolved, suspects still at large

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Jeff Toister 3/21/11 Jeff Toister 3/21/11

Another last to first customer service merger

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