Jeff Toister 10/3/11 Jeff Toister 10/3/11

Why multitasking hurts customer service

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Jeff Toister 9/26/11 Jeff Toister 9/26/11

Self-service or customer service?

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Jeff Toister 9/20/11 Jeff Toister 9/20/11

Listening to customers is harder than you think

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Jeff Toister 9/13/11 Jeff Toister 9/13/11

Should you get rid of your customer service email address?

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Jeff Toister 8/22/11 Jeff Toister 8/22/11

The power company reinforces the value of great service

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Jeff Toister 8/17/11 Jeff Toister 8/17/11

The impact of conformity on customer service

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Jeff Toister 8/12/11 Jeff Toister 8/12/11

The service power of fully engaged employees

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Jeff Toister 8/2/11 Jeff Toister 8/2/11

How Netflix should have handled their price increase

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