Jeff Toister 5/16/12 Jeff Toister 5/16/12 C-Sat: So what?! Read More Jeff Toister 5/7/12 Jeff Toister 5/7/12 My personal policy for identifying companies via social media Read More Jeff Toister 5/3/12 Jeff Toister 5/3/12 Survey: How quickly should people respond to email? Read More Jeff Toister 4/30/12 Jeff Toister 4/30/12 A tale of three stores: how service drives sales Read More Jeff Toister 4/26/12 Jeff Toister 4/26/12 Authenticity matters in customer service Read More Jeff Toister 4/23/12 Jeff Toister 4/23/12 What's your definition of employee engagement? Read More Jeff Toister 4/17/12 Jeff Toister 4/17/12 Are daily deals good or bad for customer service? Read More Jeff Toister 4/9/12 Jeff Toister 4/9/12 How processes can hurt customer-focus Read More Newer Posts Older Posts
Jeff Toister 5/7/12 Jeff Toister 5/7/12 My personal policy for identifying companies via social media Read More
Jeff Toister 5/3/12 Jeff Toister 5/3/12 Survey: How quickly should people respond to email? Read More
Jeff Toister 4/17/12 Jeff Toister 4/17/12 Are daily deals good or bad for customer service? Read More
