Jeff Toister 5/30/12 Jeff Toister 5/30/12

3 Ways Hotels Can Generate Loyalty on the First Visit

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Jeff Toister 5/21/12 Jeff Toister 5/21/12

How quickly should you respond to an email?

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Jeff Toister 5/16/12 Jeff Toister 5/16/12

C-Sat: So what?!

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Jeff Toister 5/7/12 Jeff Toister 5/7/12

My personal policy for identifying companies via social media

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Jeff Toister 5/3/12 Jeff Toister 5/3/12

Survey: How quickly should people respond to email?

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Jeff Toister 4/30/12 Jeff Toister 4/30/12

A tale of three stores: how service drives sales

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Jeff Toister 4/26/12 Jeff Toister 4/26/12

Authenticity matters in customer service

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Jeff Toister 4/23/12 Jeff Toister 4/23/12

What's your definition of employee engagement?

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