Jeff Toister 6/10/12 Jeff Toister 6/10/12

3 things to know before scheduling customer service training

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Jeff Toister 6/5/12 Jeff Toister 6/5/12

Closing the loop on customer feedback

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Jeff Toister 6/4/12 Jeff Toister 6/4/12

Is incivility a root cause of service failure?

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Jeff Toister 5/30/12 Jeff Toister 5/30/12

3 Ways Hotels Can Generate Loyalty on the First Visit

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Jeff Toister 5/21/12 Jeff Toister 5/21/12

How quickly should you respond to an email?

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Jeff Toister 5/16/12 Jeff Toister 5/16/12

C-Sat: So what?!

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Jeff Toister 5/7/12 Jeff Toister 5/7/12

My personal policy for identifying companies via social media

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Jeff Toister 5/3/12 Jeff Toister 5/3/12

Survey: How quickly should people respond to email?

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