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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 8/15/12 Jeff Toister 8/15/12

Three reasons to give customer service employees a raise

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Jeff Toister 8/7/12 Jeff Toister 8/7/12

Your service is only as good as the weakest link in the chain

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Jeff Toister 8/3/12 Jeff Toister 8/3/12

A little more (PG-rated) bathroom humor

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Jeff Toister 7/31/12 Jeff Toister 7/31/12

What are we really talking about when it comes to service?

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Jeff Toister 7/24/12 Jeff Toister 7/24/12

A deeper dive into an email service failure

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Jeff Toister 7/18/12 Jeff Toister 7/18/12

5 Ways Squarespace Gets Service Right

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Jeff Toister 7/12/12 Jeff Toister 7/12/12

Move the start and finish line for customer service training

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Jeff Toister 7/10/12 Jeff Toister 7/10/12

Why companies need to cure their fee addiction

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