Jeff Toister 9/27/12 Jeff Toister 9/27/12 The hidden dark side of good service Read More Jeff Toister 9/19/12 Jeff Toister 9/19/12 Is the front line customer service employee a commodity? Read More Jeff Toister 9/5/12 Jeff Toister 9/5/12 Would you rather hire rock stars or roadies? Read More Jeff Toister 8/28/12 Jeff Toister 8/28/12 How to respond to online complaints Read More Jeff Toister 8/20/12 Jeff Toister 8/20/12 Why I'm rooting for American Airlines to improve service Read More Jeff Toister 8/15/12 Jeff Toister 8/15/12 Three reasons to give customer service employees a raise Read More Jeff Toister 8/7/12 Jeff Toister 8/7/12 Your service is only as good as the weakest link in the chain Read More Jeff Toister 8/3/12 Jeff Toister 8/3/12 A little more (PG-rated) bathroom humor Read More Newer Posts Older Posts
Jeff Toister 9/19/12 Jeff Toister 9/19/12 Is the front line customer service employee a commodity? Read More
Jeff Toister 8/20/12 Jeff Toister 8/20/12 Why I'm rooting for American Airlines to improve service Read More
Jeff Toister 8/15/12 Jeff Toister 8/15/12 Three reasons to give customer service employees a raise Read More
Jeff Toister 8/7/12 Jeff Toister 8/7/12 Your service is only as good as the weakest link in the chain Read More
