Jeff Toister 12/18/12 Jeff Toister 12/18/12 Why people don't respond to email Read More Jeff Toister 12/12/12 Jeff Toister 12/12/12 Your employee's viral service failure is your fault Read More Jeff Toister 12/6/12 Jeff Toister 12/6/12 Live Experiment: A breakthrough with Whirlpool? Read More Jeff Toister 12/4/12 Jeff Toister 12/4/12 Why the customer isn't always the top priority Read More Jeff Toister 11/30/12 Jeff Toister 11/30/12 Live Experiment: Still no resolution from Whirlpool Read More Jeff Toister 11/27/12 Jeff Toister 11/27/12 Why you need to view service through your customers' eyes Read More Jeff Toister 11/19/12 Jeff Toister 11/19/12 How to get better customer service this holiday season Read More Jeff Toister 11/15/12 Jeff Toister 11/15/12 Introducing my new book, Service Failure Read More Newer Posts Older Posts
Jeff Toister 12/12/12 Jeff Toister 12/12/12 Your employee's viral service failure is your fault Read More
Jeff Toister 11/30/12 Jeff Toister 11/30/12 Live Experiment: Still no resolution from Whirlpool Read More
Jeff Toister 11/27/12 Jeff Toister 11/27/12 Why you need to view service through your customers' eyes Read More
Jeff Toister 11/19/12 Jeff Toister 11/19/12 How to get better customer service this holiday season Read More
