Jeff Toister 11/9/12 Jeff Toister 11/9/12

Live experiment: the cost of poor service

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Jeff Toister 10/31/12 Jeff Toister 10/31/12

How hard can it be to update an expired credit card, Whirlpool?!

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Jeff Toister 10/30/12 Jeff Toister 10/30/12

Will Whirlpool fix their service failure?

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Jeff Toister 10/24/12 Jeff Toister 10/24/12

Ten bad leadership habits that lead to poor service

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Jeff Toister 10/14/12 Jeff Toister 10/14/12

2012 Call Center Demo & Conference Re-cap

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Jeff Toister 10/9/12 Jeff Toister 10/9/12

3 Strategies to Keep Your Incentives from Backfiring

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Jeff Toister 10/4/12 Jeff Toister 10/4/12

What to do if your copy of "Service Failure" is a service failure

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Jeff Toister 10/4/12 Jeff Toister 10/4/12

Etiquette tips for airline passengers

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