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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Solving Problems Jeff Toister 1/3/13 Solving Problems Jeff Toister 1/3/13

Relative understanding

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Solving Problems Jeff Toister 1/3/13 Solving Problems Jeff Toister 1/3/13

Take it personally

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Solving Problems Jeff Toister 1/3/13 Solving Problems Jeff Toister 1/3/13

Express empathy

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Solving Problems Jeff Toister 1/3/13 Solving Problems Jeff Toister 1/3/13

Bend a few rules

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Solving Problems Jeff Toister 1/3/13 Solving Problems Jeff Toister 1/3/13

Complaints are contagious - stop 'em!

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Solving Problems Jeff Toister 1/3/13 Solving Problems Jeff Toister 1/3/13

Beware of icebergs!

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Solving Problems Jeff Toister 1/3/13 Solving Problems Jeff Toister 1/3/13

Acknowledge and refocus

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Solving Problems Jeff Toister 1/3/13 Solving Problems Jeff Toister 1/3/13

Quoting policy without making your customer angry

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